When Should one book a consulation through Hello Mom?

Ideally a consultation through Hello Mom should be booked at least 3 months prior baby's due date as certain items such as nursery furniture can take up to 8 weeks from order to delivery. In cases where this is not possible, we will try to accommodate you as best as we can, but certain items may then not be available before baby's due date.

How does one book a consultation through Hello Mom?

Simply contact Hello Mom via telephone or e-mail to set up your consultation. Please take note that this service is only available to Cape Town based clients.

Where does a consultation take place?

A consultation will generally take place in the vicinity of your own home. In this way we are better able to assess decor requirements should you require advise on decor and furniture. We are also able to offer an in- hospital consultation.

How does the consultation service work?

A consultation lasts between 2 to 3 hours during which time we will offer impartial advice on items needed for the nursery as well as decor and furniture advice. Through our mobile showroom you will be able to see the items and try them out so that you can make a well informed decision which also takes your personal preferences and lifestyle into account. Hello Mom will register you as a client on the Hello Mom website and will put your list of nursery items together which you can then access using your user name and password. In this way you can add in additional items, make deletions and changes.

What are the fees?

A full consultation which includes advice on nursery items and decor is R 1 200.00 for a 2 to 3 hour session
A one hour decor consultation is R 350.00
50% of the fee is refundable against purchases of over R 10 000.00

What are your delivery charges?

Consultation clients do not pay for delivery on ordinary nursery items as these items will be delivered in person by Hello Mom within the Cape Town vicinity. Delivery will be charged on all the furniture items which get delivered directly from the furniture manufacturers.
For non-consultation clients SAPO counter- to- counter rates will apply and is according to weight. As a rough guide, the delivery fee can vary between R 33.35 and R 63.75.
For items greater that 10kg, you will be quoted separately.
Please note that when you place your order, you will receive a quote which includes the delivery fee. This delivery fee provides a rough guide and must first be confirmed by Hello Mom before making any payment.
You will be quoted separately for furniture items. As a rough guideline furniture delivery is from R 350.00.