Frequently Asked Questions

What are your delivery charges?

Consultation clients do not pay for delivery on ordinary nursery items as these items will be delivered in person by Hello Mom within the Cape Town vicinity. Delivery will be charged on all the furniture items which get delivered directly from the furniture manufacturers.
For non-consultation clients SAPO counter- to- counter rates will apply and is according to weight. As a rough guide, the delivery fee can vary between R 33.35 and R 63.75.
For items greater that 10kg, you will be quoted separately.
There are no courier fees on Quinny, Maxi Cosi, Bebe Confort and ABC travel systems and strollers.
Please note that when you place your order, you will receive a quote which includes the delivery fee. This delivery fee provides a rough guide and must first be confirmed by Hello Mom before making any payment.
You will be quoted separately for furniture items. As a rough guideline furniture delivery is from R 350.00.

What is your refund and exchange policy?

All returns are subject to the following conditions:

A product can be returned where it is damaged or defective or where you have received a product which is not the same as what you originally ordered.
In the unlikely event that you have a problem with a product, please contact us. We will determine if replacement parts or a replacement product needs to be sent.
For approved returns or refunds, you will be refunded for any transport costs incurred.
All travel systems, car seats and strollers are backed by a one year warranty.
All merchandise is inspected before dispatch and, should it be returned, will be inspected upon arrival. Any returned items must be in the original condition with packaging and literature intact.
Please report any damages or faulty items within 24 hours from the date of receiving your merchandise in writing via e-mail.
Personally inspect packaging and note any damage on the receiving ticket given to you by the courier company before signing for it. If you have not opened the packages please write the words "unchecked" next to your name. Damaged packaging could indicate damaged goods. Items that are received with shipping damage will be replaced with the same or similar item at no charge if they were insured.
If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
ALL returns and refunds are subject to pre-approval on a case-by-case basis.

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Contact us today to find out more about our exciting products and forthcoming products.
Cell: +27 (0) 83 379 0055
tanya@hellomom.co.za